Terms and Conditions

Scope

1.1 These Terms and Conditions ("Terms") govern the use of the digital products and services offered by TEAM4BL LTD ("4BL", "TEAM4BL", "we", "us", or "our"), including in particular:

• the 4BL mobile application for iOS and Android,
• the 4BL website and landing pages,
• digital training, nutrition, routine, challenge, community and lifestyle content,
• digital programs and educational content,
• and any related digital features or services.

1.2 Provider:

1.3 These Terms apply primarily to consumers. Where a Service is used by a business user, provisions expressly referring to business users shall apply accordingly.

1.4 Mandatory consumer protection rights under applicable law remain unaffected.

Subject Matter of the Services

2.1 4BL is a digital fitness, lifestyle, routine and community platform.

2.2 Depending on the user's subscription, app version, device, region and current product offering, the Services may include:

• training plans and workouts,
• educational videos and content,
• nutrition and lifestyle information,
• routines and habit tracking,
• challenges,
• progress tracking,
• recipes and related features,
• community functionality,
• notifications,
• digital programs,
• optional integrations with Apple Health / HealthKit and Google Health Connect,
• and other digital functionality made available within the app.

2.3 The specific features included in a free or paid offering are determined by the description presented to the user within the app and/or the applicable Apple App Store or Google Play Store purchase interface at the time of purchase.

2.4 Features may differ between operating systems, devices, countries or app versions.

2.5 We do not guarantee any specific fitness, health, weight-loss, aesthetic, performance or lifestyle result.

Registration and User Account

3.1 Certain functions require a user account.

3.2 Users must provide accurate and up-to-date information and must keep their login credentials confidential.

3.3 Unless otherwise expressly permitted, an account is intended for one individual user and may not be shared with third parties.

3.4 Users are responsible for activity carried out through their account to the extent such activity is attributable to them.

3.5 Users must inform us without undue delay if they suspect unauthorized access to their account.

3.6 We may temporarily restrict an account where this is reasonably necessary to:

• protect account or platform security,
• investigate suspected fraud or misuse,
• comply with legal obligations,
• prevent unlawful conduct,
• or enforce these Terms.

3.7 Permanent suspension or termination will only take place where justified and proportionate. Where legally required and reasonably possible, we will inform the affected user of the reason for the restriction.

Free Services and Paid Services

4.1 Certain functions of the app may be available free of charge.

4.2 Additional features, content or functionality may require:

• a paid subscription,
• an in-app purchase,
• or another paid offering made available through the applicable app store.

4.3 Downloading the app does not automatically create a paid subscription.

Conclusion of Contract for Paid Services

5.1 Paid digital Services within the mobile application are currently offered through:

• Apple App Store for supported Apple devices; or
• Google Play Store for supported Android devices.

5.2 TEAM4BL currently does not operate a separate direct web checkout for these app subscriptions.

5.3 The user selects the relevant subscription or product and confirms the purchase through the applicable app-store purchase process.

5.4 The contractual and billing process is additionally subject to the applicable terms of Apple or Google.

5.5 The binding price, currency, subscription duration and billing period are those displayed by Apple or Google immediately before the user confirms the purchase.

5.6 Prices displayed elsewhere for promotional or informational purposes may vary due to local taxes, currencies, app-store pricing or regional pricing. The final store checkout display applies to the particular transaction.

Payment and RevenueCat

6.1 Payment for in-app purchases is processed through Apple or Google.

6.2 TEAM4BL does not independently charge the user's credit card, bank account or other payment instrument for these app-store purchases.

6.3 TEAM4BL does not receive or store complete credit-card or bank-account details used for such purchases.

6.4 We use RevenueCat as a technical subscription and entitlement management service.

6.5 RevenueCat may be used to verify information received from Apple or Google in order to determine whether:

• a purchase was successfully completed,
• a subscription is active,
• a trial is active,
• a subscription was renewed,
• a subscription expired or was cancelled,
• or a user is entitled to access particular paid functionality.

6.6 RevenueCat does not replace Apple or Google as the platform through which payment is processed.

6.7 If Apple or Google informs us that a purchase has been refunded, revoked, cancelled or otherwise invalidated, the corresponding access rights may be adjusted or withdrawn.

Subscriptions and Automatic Renewal

7.1 The duration and billing period of a subscription are shown before purchase.

7.2 Where a subscription is described as automatically renewing, it will continue to renew in accordance with the rules of Apple App Store or Google Play until it is cancelled.

7.3 Renewal charges are processed by the applicable app store.

7.4 Users are responsible for maintaining a valid payment method with their relevant Apple or Google account.

7.5 Failure of a payment may result in suspension or loss of access to paid Services in accordance with the applicable app-store procedures.

Cancellation of Subscriptions

8.1 Subscriptions purchased through Apple App Store must be managed and cancelled through the user's Apple account.

8.2 Subscriptions purchased through Google Play must be managed and cancelled through the user's Google Play account.

8.3 Uninstalling the 4BL app does not cancel an active subscription.

8.4 Deleting a TEAM4BL account also does not automatically cancel an active Apple or Google subscription.

8.5 Unless the applicable store provides otherwise, cancellation generally prevents the next renewal while access continues until the end of the already paid subscription period.

8.6 Users should therefore cancel their app-store subscription separately before deleting their TEAM4BL account if they do not want it to renew.

Trials and Promotional Offers

9.1 TEAM4BL may offer:

• free trials,
• introductory prices,
• promotional subscriptions,
• discounted periods,
• special offers,
• or other promotions.

9.2 The specific duration, price and conditions are displayed before the user confirms the offer.

9.3 Where a trial automatically converts into a paid subscription, this will be disclosed through the applicable purchase interface.

9.4 Unless cancelled within the applicable period, the subscription may automatically convert into the paid subscription displayed during signup.

9.5 Promotions may be limited by:

• territory,
• eligibility,
• account,
• device,
• subscription history,
• duration,
• or other conditions stated with the offer.

Price Changes

10.1 Subscription prices may change for future billing periods.

10.2 Any subscription price change will be implemented subject to:

• applicable law,
• the applicable Apple or Google rules,
• required advance notice,
• and any required user consent.

10.3 A price change does not retroactively alter a billing period that has already been paid.

10.4 Where the applicable app store or applicable law requires the user's consent to a price increase, the subscription will be handled according to those requirements.

Withdrawal and Refunds

11.1 Consumers may have statutory withdrawal, cancellation, refund or conformity rights under applicable law.

11.2 The existence and scope of a statutory withdrawal right may depend on, among other things:

• the type of digital product or digital service,
• whether access or performance has already begun,
• the applicable jurisdiction,
• and the store through which the purchase was made.

11.3 Purchases made through Apple App Store are subject to Apple's applicable purchase, withdrawal and refund procedures.

11.4 Purchases made through Google Play are subject to Google's applicable purchase, withdrawal and refund procedures.

11.5 Requests concerning refunds for app-store transactions should therefore normally be submitted using the refund or withdrawal mechanism provided by the store through which the purchase was made.

11.6 Nothing in these Terms excludes, limits or waives any mandatory statutory consumer rights that cannot legally be excluded.

11.7 Where TEAM4BL itself is legally responsible for a defect or lack of conformity of a digital Service, the user's statutory rights remain unaffected regardless of any additional app-store procedure.

Account Deletion

12.1 Users may request deletion of their TEAM4BL account:

• through the account deletion functionality within the app, where available; or
• by contacting support@team4bl.com.

12.2 Account deletion and subscription cancellation are separate processes.

12.3 Deleting an account does not automatically cancel an Apple App Store or Google Play subscription.

12.4 After account deletion, personal data will be handled in accordance with our Privacy Policy and applicable statutory retention requirements.

Availability and Technical Requirements

13.1 We aim to provide reliable access to the Services but do not guarantee uninterrupted or error-free availability.

13.2 Temporary restrictions may result from:

• maintenance,
• software updates,
• security measures,
• technical failures,
• internet or telecommunications failures,
• outages of Apple, Google, RevenueCat, hosting or other infrastructure providers,
• or events beyond our reasonable control.

13.3 Users are responsible for:

• a compatible device,
• sufficient internet access,
• supported operating-system software,
• and installation of reasonably necessary app updates.

13.4 Some features may not be available on older devices or unsupported operating-system versions.

Updates and Changes to the Digital Service

14.1 We may update the app to:

• maintain security,
• fix errors,
• ensure compatibility,
• comply with legal or app-store requirements,
• prevent abuse,
• improve performance,
• improve existing functions,
• introduce new functions,
• or adapt the Service to technical developments.

14.2 We will provide updates required under applicable law to maintain the conformity and security of paid digital Services.

14.3 Users should install such updates within a reasonable period after being informed of their availability.

14.4 We may modify a continuously supplied digital Service beyond what is necessary to maintain conformity where:

• these Terms allow the modification for a valid reason,
• the modification does not create an additional charge solely as a result of the modification,
• and users are informed as required by applicable law.

14.5 If a modification negatively affects a consumer's access to or use of a paid digital Service in more than a minor manner, the consumer retains any termination or other rights provided by mandatory applicable law.

14.6 Nothing in this section limits mandatory rights relating to digital services or digital content.

Licence to Use

15.1 Subject to these Terms, TEAM4BL grants users a limited, non-exclusive, non-transferable and non-sublicensable right to use the app and its content for personal purposes during the applicable period of access.

15.2 Unless expressly permitted by law or by TEAM4BL, users may not:

• sell or sublicense access,
• distribute paid content to third parties,
• reproduce or publicly distribute videos, programs or other protected content,
• circumvent access restrictions,
• scrape or automatically extract content,
• reverse engineer software except where mandatory law expressly permits it,
• use bots or automated systems to access the Service in an abusive manner,
• or use the Services unlawfully.

Community and User Content

16.1 Where the app allows users to post, upload, comment or otherwise share content, users remain responsible for the content they provide.

16.2 Users retain their rights in their own content.

16.3 Users grant TEAM4BL a non-exclusive, worldwide, royalty-free licence limited to the extent necessary to:

• store the content,
• display it within the Service,
• technically reproduce it,
• make it accessible to the intended users,
• and otherwise operate the relevant community feature.

16.4 TEAM4BL does not obtain a general right to use user-generated content for unrelated advertising or promotional purposes solely because it has been uploaded to the community.

16.5 Separate consent or another appropriate legal basis will be obtained where required for testimonial, advertising or promotional use.

Community Rules and Prohibited Content

Users may not use the Services to provide or distribute content that:

• violates applicable law,
• infringes copyright, trademark, privacy or other third-party rights,
• constitutes harassment, threats or unlawful discrimination,
• promotes or facilitates unlawful violence,
• contains unlawful sexual content,
• exposes another person's personal data unlawfully,
• contains malware or malicious code,
• constitutes scams, fraud or deceptive commercial activity,
• impersonates another person in a misleading manner,
• constitutes unauthorized spam or advertising,
• or otherwise materially violates these Terms.

We may take proportionate action in response to violations, including:

• limiting visibility,
• removing content,
• issuing a warning,
• temporarily restricting functionality,
• suspending an account,
• or, for serious or repeated violations, terminating an account.

Where required by applicable law, affected users will receive information about the reason for a moderation decision and available means of redress.

Reporting Illegal Content

18.1 Persons who believe that content available through a TEAM4BL community feature is unlawful may report it electronically.

Reports may be submitted through an available reporting feature or by contacting:

support@team4bl.com

18.2 A report should, where possible, include:

• an explanation of why the content is considered unlawful,
• sufficient information to identify the relevant content or account,
• the reporting person's name and email address, except where applicable law permits anonymous reporting,
• and a good-faith confirmation that the information provided is accurate.

18.3 Reports will be considered in a timely, diligent, objective and non-arbitrary manner.

18.4 Where required by applicable law, we will acknowledge receipt and inform the reporting person of the relevant decision.

18.5 A user affected by a content moderation decision may contact support@team4bl.com to request review of the decision.

Apple Health and Google Health Connect

19.1 Certain optional features may integrate with:

• Apple Health / HealthKit; and/or
• Google Health Connect.

19.2 Such integrations require the user's permission.

19.3 Users may refuse or withdraw permissions through their device settings.

19.4 Features dependent on such information may not function where the required permission is not granted.

19.5 Processing of personal and health information is governed by our Privacy Policy.

Health, Fitness and Nutrition Disclaimer

20.1 TEAM4BL provides general fitness, lifestyle, routine, nutrition and wellness-related information.

20.2 The Services do not constitute:

• medical advice,
• diagnosis,
• medical treatment,
• psychotherapy,
• medical nutrition therapy,
• or another regulated healthcare service unless expressly stated otherwise.

20.3 Information provided through TEAM4BL is not a substitute for individualized advice from an appropriately qualified healthcare professional.

20.4 Users should consider their individual physical condition before participating in training or making material nutrition or lifestyle changes.

20.5 Users should seek appropriate professional advice in particular in the case of:

• illness,
• injury,
• significant pain,
• pregnancy,
• known medical conditions,
• medication use,
• or uncertainty about whether a program is suitable.

20.6 Users should stop or modify an activity where continuing would reasonably pose a health risk and seek medical assistance where appropriate.

20.7 We do not guarantee a particular fitness, health, aesthetic or performance result.

20.8 Nothing in this section excludes any liability that cannot lawfully be excluded.

Third-Party Services

21.1 The Services depend partly on third-party platforms and technology, which may include:

• Apple App Store,
• Google Play Store,
• Apple Health / HealthKit,
• Google Health Connect,
• RevenueCat,
• hosting infrastructure such as IONOS,
• operating-system functionality,
• and other technical service providers.

21.2 Third-party services may additionally be subject to their own terms, privacy policies and technical requirements.

21.3 We cannot guarantee the permanent availability of functionality controlled exclusively by a third party.

21.4 Where a third-party integration is discontinued or materially changed, we may reasonably modify or discontinue the affected integration, subject to applicable consumer law.

Statutory Rights for Digital Services

22.1 Consumers retain all mandatory statutory rights concerning:

• supply of digital content or digital services,
• conformity with the contract,
• necessary updates,
• defects,
• failure to supply,
• price reduction,
• termination,
• and reimbursement.

22.2 Nothing in these Terms limits rights that cannot lawfully be limited by contract.

22.3 If a digital Service does not function as contractually agreed, users should contact support@team4bl.com and provide reasonable information necessary to investigate the issue.

Liability

23.1 TEAM4BL is liable in accordance with applicable mandatory law.

23.2 Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including where applicable liability for:

• intent,
• gross negligence,
• death or personal injury,
• fraud,
• or mandatory consumer protection claims.

23.3 TEAM4BL is not responsible for failures caused solely by circumstances outside our reasonable control where TEAM4BL is not legally responsible for those circumstances.

23.4 This may include, depending on the circumstances:

• general internet outages,
• failures of the user's telecommunications provider,
• unsupported or defective user hardware,
• unauthorized modification of the user's device,
• or independent failures of third-party platforms.

23.5 Any liability limitation contained in these Terms applies only to the maximum extent permitted under applicable law.

Intellectual Property

24.1 Unless otherwise indicated, rights in the following belong to TEAM4BL or the respective licensors:

• software,
• trademarks,
• designs,
• videos,
• texts,
• graphics,
• training programs,
• concepts,
• databases,
• audio content,
• app interfaces,
• and other proprietary content.

24.2 Users receive only the limited usage rights expressly granted in these Terms.

24.3 Nothing in these Terms transfers ownership of TEAM4BL intellectual property to the user.

Privacy

25.1 Personal data is processed in accordance with the current TEAM4BL Privacy Policy.

25.2 The Privacy Policy contains further information regarding, among other things:

• TEAM4BL as controller,
• hosting,
• RevenueCat,
• Apple and Google,
• HealthKit and Health Connect,
• international transfers,
• retention,
• and data-subject rights.

Changes to These Terms

26.1 We may amend these Terms for future effect where there is a valid reason, including:

• changes in applicable law,
• regulatory requirements,
• security requirements,
• technical developments,
• changes to Apple or Google platform requirements,
• introduction of new functionality,
• or clarification of existing provisions.

26.2 Material changes will be communicated in an appropriate and reasonably clear manner.

26.3 Where applicable law requires user consent to a change, the change will not take effect against the user without such consent.

26.4 We will not rely solely on a user's silence as consent where applicable law requires express consent.

26.5 Mandatory rights concerning modifications of ongoing digital Services remain unaffected.

Discontinuation of Services

27.1 We may discontinue a free feature or Service where there is a legitimate technical, legal, security, economic or operational reason.

27.2 Paid Services will not be discontinued during an already-paid period in a manner that unlawfully deprives consumers of the agreed Service.

27.3 If a paid Service is permanently discontinued before the end of an already-paid period and no equivalent contractual service is provided, affected users retain any refund, termination or other rights required by applicable law.

27.4 Where reimbursement is processed through Apple or Google, the relevant app-store refund process may be used.

Minimum Age

28.1 The Services are not intended for persons under 16 years of age.

28.2 Users under the age of 18 may require the consent or involvement of a parent or legal guardian to enter into a paid contract, depending on applicable law.

28.3 We reserve the right to restrict paid functionality where legally required due to the user's age.

Governing Law

29.1 These Terms are governed by the laws of the Republic of Cyprus, excluding the United Nations Convention on Contracts for the International Sale of Goods.

29.2 For consumers, this choice of law does not deprive the consumer of mandatory protections granted by the law of the country in which the consumer has their habitual residence where those protections apply.

Jurisdiction

30.1 For consumers, the applicable statutory rules regarding jurisdiction remain unaffected.

30.2 Where the user is acting exclusively in the course of a trade, business or profession and a jurisdiction agreement is legally permissible, the courts of the Republic of Cyprus shall have jurisdiction.

Alternative Dispute Resolution

31.1 Where legally required, information regarding applicable consumer dispute resolution mechanisms will be provided.

31.2 Unless TEAM4BL expressly agrees otherwise or participation is legally mandatory, TEAM4BL does not voluntarily undertake to participate in proceedings before a consumer arbitration body.

31.3 This does not restrict a consumer's statutory right to bring proceedings before a competent court.

Severability

If an individual provision of these Terms is invalid, unenforceable or ineffective, the remaining provisions remain unaffected to the extent permitted by applicable law.

Where necessary, the applicable statutory rule shall apply instead of the invalid provision.

Contact

Questions concerning the Services, subscriptions, account access or these Terms may be sent to: